Delete your account

Last updated: 3 September 2026

You can delete your ParcelDost account and personal data at any time, directly in the app. You do not need to email us or ask permission. Deletion is permanent and cannot be undone.

Delete from the app

Open ParcelDost and go to your Profile.
Tap Settings.
Tap Delete account. This is a separate action from Log out — logging out only ends your session.
Confirm in the dialog.

Your account is deleted immediately and you are returned to the login screen.

Finish your active deliveries first. If you have a delivery that has been accepted and is still in progress, deletion is blocked until it is completed or cancelled. This protects the other person in that transaction. You stay signed in and the app will tell you what is outstanding.

If you no longer have the app

Email support@parceldost.com from the email address on your account, or include the mobile number you registered with, and ask us to delete your account. We will verify that the request is genuinely yours and complete the deletion within 30 days.

What gets deleted

Your profile: name, photo, email address and mobile number
Your identity verification records, including the ID document scan and selfie, once the retention period below has passed
Your parcel listings and the photos and videos attached to them
Your saved addresses, registered trips and recurring commutes
Your friend connections
Your location history
Your device and push notification tokens

What we have to keep, and for how long

Some records cannot be deleted immediately because Indian tax, accounting, anti-fraud and identity-verification rules require us to retain them. These are kept in restricted storage, detached from your active profile, and are not used for anything other than legal compliance.

Record	Retained for	Why
Completed transaction and payout records	Up to 8 years	Tax and accounting law
Chat logs and evidence tied to a completed or disputed delivery	Up to 8 years	Dispute resolution and legal defence
Identity verification result	Up to 5 years	KYC and anti-fraud obligations
Records relating to a ban, fraud investigation or law enforcement matter	As long as legally required	Platform safety and legal obligation

Ratings and reviews you left for other people stay on their profiles, but are anonymised so they no longer identify you. Once a retention period ends, the data is deleted or irreversibly anonymised.

After deletion

You are signed out on every device and cached data on your phone is cleared.
You cannot recover the account, its history or its reputation score.
You can register again later with the same mobile number, but you start from scratch and must complete verification again.
Any funds sitting in escrow for a cancelled delivery are refunded through your original payment method before deletion completes.

Need help?

Write to support@parceldost.com. For more on how we handle your data, see the Privacy Policy.